I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. 0 Kudos. Step 2: Order your Virgin Media Broadband service. I don't work for Virgin Media. Or you may be quicker than average! You won’t be involved the whole time. Forum Team. blogspot. Options. cable from wall. I then unplugged the Pod and plugged it back in again and then it worked. Solved No Virgin Media Wall Socket At Installation Community 4832746. Virgin Media Quickstart set up. A non-split socket will have the sockets and screws in the middle. This seemed to be standard procedure for any phone fault reported. 1. The phone is disconnected from the master socket and plugged into the other end of the adapter. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. just moved in, can see the brown cable coming in from outside but there's no VM. I assume that on moving to. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Purchased a new BT cordless phone and extentioin. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. com. At present most people probably still have one of BT’s older designs, which was a characterless cream coloured box with a removable bottom faceplate and. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Fibre Broadband. The cable could be hidden within, or behind, furniture. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Available with M50 broadband or faster. Re: Connecting existing extensions to VOIP phone. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Plug into the wall socket Push the red label end of the white cable, into. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. The top “capped” one is marked FM & has been disused since cable went digital. Master socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Except the instructions tell me to disconnect the coaxial cable and put a cover on the socket. However my master socket at the moment is in my sitting room. Check the phone is seated in the base unit correctly & powered ON. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. So I now have 100Mbps broadband and phone over broadband. 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. Our main phone connection is downstairs near to the original location of our hub. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. " The hub is upstairs as previously said. There's nothing connected to that as far as I can work out, it is just an on/off switch. 0 Thanks Reply. Account - Mobile. LincolnVoda. You need a small spanner to remove this, then push the provided connector over the exposed end. We would like to show you a description here but the site won’t allow us. Damaged Wall socket. The ring wire will affect your connection no matter where you plug in your router, and even if you don't use the extensions. . We would like to show you a description here but the site won’t allow us. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. No, any cables within the house can be touched as much as the householder wants to touch them. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. replace BT master socket with slave socket . Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. I think the best way round your problem (if it's an external wall) would be to drill back through the wall where the phone line comes in behind the faceplate join a new cable onto the back of the faceplate and then run the new cable round to where you want a new socket and drill back into the house and fit a new box. A third lead from the back of the router. Virgin Mobile. I'm with Virgin broadband and land line. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. No Coax Wall Socket Virgin Media Community 4802361. Phone. The tech joined the Broadband/TV cable but was unable to jo. I'm currently renovating my living room, including the electrics. Ordering And Installation Of Broadband Thinkbroadband. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. They use a separate “circuit” to talk to the headend telephone exchanges. . Back a step. Harpy. Re: new VM socket. The isolator has a terminator cap (marked below) fitted to the open end. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so. Plug the cables into the hub. Virgin Media FTTP. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. We would like to show you a description here but the site won’t allow us. Faceplates after second visit. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. 0 Kudos. Dave. Virgin Media Prep House Rewiring Fix Community Forum. A second cable, the Ethernet, to deliver the internet from the router to the computer. Get the Hub ready by connecting the wires. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. Plug the telephone lead into the. BT had a rating of 67. The trueCall standalone device. VM BB TV Landline. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. QuickStart, set up and connections. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. I am hoping for some advice on my virgin cable telephone wall plate. you’ll find a corresponding master socket within your. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. We all know and love the internet and TV services that can enter our. . The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". 29-12-2022 20:58 - edited 29-12-2022 21:00. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. Do not remove the PVC insulation from the wires themselves. The NTL/Virgin master socket will look like a BT one, just it will have NTL or Virgin Media on the front. this like pulling teeth 🙂. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. 23/11/12 - 23:50 #14. An LJU5 gives one line with two sockets. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. The tech joined the Broadband/TV cable but was unable to jo. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. There is limited ability to tweak the configuration of the BT phones, unfortunately. There will be two distinct input lines coming from each end of the socket. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. Networking and WiFi. Manage Your Account. My bt master socket. Registration is fast, simple and absolutely free so please join our community today. I would. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. Forum Member. Vonage 2nd line. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. There is an access panel in the ceiling for pipes and cables. The cable wiring is the same as the Virgin Media Master socket. Or you may be quicker than average! You won’t be involved the whole time. I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. easy install. Various cable mediums are used in modern systems to transmit data. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. on 17-02-2023 12:46. Tudor. If you need to do this for a longer time, try dialing the following. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. There are three cables at the back of the router. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 1 4. If your Virgin Media cable’s cut. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. We have the quickstart pack but sadly cannot get broadband set up and working. Preparing for Landline changeover to fibre. 0 Kudos. 23-08-2019 10:03 PM. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Install an nte5a bt virgin openreach etc master socket. Installing Virgin Media Wires. Unfortunately we don't use the Openreach master sockets as they are BT only. Account - Mobile. Disconnecting the ring wire at the master socket will do. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Hello AdamT23, thank you for reaching out on our help forum about this issue. You can also identify a split socket looking at the side. Unfortunately we don't use the Openreach master sockets as they are BT only. Plug the cordless base. Our main phone connection is downstairs near to the original location of our hub. Moving a BT or Virgin Media master socket. Sometimes there is no wall box, just a trailing cable. Virgin Media; My Virgin Media;. We would like to show you a description here but the site won’t allow us. At the moment I have ADSL from BT and by the end of this year I will have infinity. Virgin Media have used the Openreach socket to provide telephone services. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Volt. . If the property has Virgin Media cabled up, it would only mean you need the Virgin. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. on 03-07-2023 01:02. 01-02-2023 10:59 - edited 01-02-2023 11:00. All the sockets are put in for you if they do not exist already e. Registration is fast, simple and absolutely free so please join our community today. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. We would like to show you a description here but the site won’t allow us. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. The modular isolator shown is exactly what VM currently install. 168. #2. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. . Tudor. Any other sockets that currently work will still do so. This example has the BT Piper logo in the top left corner. VLNeedham. If you plan on tackling the task yourself, be sure to familiarize yourself with the national wiring regulations. 2. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. If you have a dial-tone it's. I am getting more reasonable and sensible answers from othersMk3 master socket wiring help bt community. Other sockets are likely for extension landline phones. Andrew Ferguson, andrew@thinkbroadband. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 4. Put the cable in place and tighten the tie (see diagram below). This is how I understand the PlusNet system. com. Home Phone. So in steps, it's: 1. Step 3. 2. These are the parts I could find, they were screwed into the end on the coaxial cable. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin cable) and a new master socket installed. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. 0. Has migrated me a week early,. Registration is fast, simple and absolutely free so please join our community today. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. The - 3982847 - 4. If your master socket’s the wrong type for QuickStart installation, or your wall. Estonia and the Netherlands have already switched. Jan 4, 2010. #2. Source: herbalic79. Yeah, £122 . The problem is the Hub is in my Study and the - 4964746. • Go to Advanced Settings > Wireless > Security. (Wasn’t told of the switchover and only found - 5443370. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. on 23-12-2022 10:31. There is an access panel in the ceiling for pipes and cables. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks for your first post and welcome to our community. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. My Virgin Media App. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. If you look into the back of your Hub, you'll see a port. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. 0 Ratings Reply. I've gone for Veetop Flat Ethernet Cables 1. Country. if its possible in parallel but its not a big problem if you run an series. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. 54 each £8. A non-split socket will have the sockets and screws in the middle. log into hub3 - 192. Router Plugin Port. Plug the telephone lead into the white adapter. You’ll then be able to use your same old phone to make. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. craigmc89 • 1 min. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I had 2 plugs and 2 bulbs in my old property - with no issues. So I now have 100Mbps broadband and phone over broadband. To ensure the best connection and maximum safety, the wires must be connected correctly. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. However, rather than the piping then entering. Do VM supply this and can I be provided with one. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Oblivion Posts: 20,248 Forumite. I need to get in touch with - 5421552. 17/07/09 - 20:45 in Cable #1. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on a domestic hub you look at the values thus. VM BB TV Landline. Obi202 To Phone Extension Uk Voip Forums. Split the SSID so you know you are connecting to 2. Options. . There is limited ability to tweak the configuration of the BT phones, unfortunately. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Vonage 2nd line. Quickstart is the quickest and easiest way to setup our services. I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. We moved the hub upstairs to obtain better coverage - 4863967 - 2. A second cable, the Ethernet, to deliver the internet from the router to the computer. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. First, you must determine which type of socket you have in your home. Other broadband queries. Solved No Virgin Media Wall Socket At Installation Community 4832746. I’ve just left Virgin Media after 6 years of having broadband/phone. 1. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. Superfast Broadband. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). . These 2 phones work fine pluged in via the one master connection that links to second via wireless. All the sockets are put in for you if they do not exist already e. VM should provide you with a RJ11 plug to BT socket adapter as per below. Which was great as that is in a better location than my master Socket was. This lead goes into the same wall socket as my landline phone lead does. 1) At the master socket disconnect the exchange line. Registration is fast, simple and absolutely free so please join our community today. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Hi @baralasmi, Thank you for your post and welcome to our community forums. The answer is yes. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. Re: Virgin Media Master Socket. Engineer used 'spare pair' of blue cables for 'new' BT line. . I want infinity to be placed in my loft that is current. Admittedly these will make more sense if you already have a basic. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. How To Connect Old Bt Master New Virgin Nte5 Avforums. Unplug the phone and check another phone directly into the main socket ensuring this is. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. (I did this video to help/guide new engineer as I did not find any for my self when I started. Blue/White – White/Blue (probably the only one you’ll ever use!) Orange/White – White/Orange. Feb 10, 2007. At least 30Mbps download speeds in every room or £100 one-off credit. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. The "How to book an engineer" help page (Book an engineer | Virgin Media. There are three cables at the back of the router. I've looked for an external box but cannot find anything. TEL1 on the hub should take on your. Solved: I have one phone socket in my bedroom that no longer works. Open the Master Socket up. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. All the wall sockets I can see are for BT. Virgin Media have used the Openreach socket to provide telephone services.